Refund Policy

Last updated: 23 September 2026

We want paying for AloNE Pro to feel low-risk. This policy explains how cancelling and refunds work.

Cancelling

• You can cancel Pro at any time. It won't renew after the current billing period.
• You keep Pro until the end of the period you've already paid for, then your account returns to the free plan. Your conversations and memories stay.

Refunds

• First payment: if Pro isn't right for you, ask for a refund within 14 days of your first payment and we'll refund it in full, no questions asked.
• Renewals: renewal payments aren't normally refunded, but if you forgot to cancel and haven't used Pro since the renewal, contact us within 7 days of the charge and we'll refund it.
• Mistakes and problems: duplicate charges, charges after you cancelled, or a Pro plan that didn't work because of a problem on our side are always refunded.
• Your legal rights: if you live in a country that gives consumers additional cancellation or refund rights, such as in the EU or UK, those rights apply in addition to this policy.

How to ask for a refund

Reply to your payment receipt email from our payment provider (Paddle or Lemon Squeezy), or email us at [support email] with the email address you paid with and the approximate date of the charge. Refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

Account suspension

If an account is suspended for seriously breaking our Terms of Service, the current period isn't refunded, except where the law requires it.